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Do you have questions about your Hospital Bill?
UMC Patient Accounts
(702) 383-2347
Hours: 8 a.m. to 4:30 p.m. Monday through Friday
Billing
Payment for your hospital bill is ultimately your responsibility. However, UMC’s Patient Accounts staff is available to answer any questions or concerns you may have regarding your bill. As a courtesy, UMC will file your claim with your primary and secondary insurance plans if you provide that information when you register.
You will receive more than one bill for your hospital stay.
- One from the hospital for your room, meals, nursing care, lab and other related medical services.
- One from the physician for professional services.
- One from the radiologist for reading and interpreting any x-ray procedures performed.
- One from the pathologist for interpreting any lab tests that were performed.
In addition, if you were brought to the hospital by ambulance, you will receive a bill from the ambulance company as well.
Insurance
UMC accepts most insurance plans including HMO’s, PPO’s, Medicare and Medicaid. Unless UMC has a contract with your insurance company, you will be billed for any balance that the insurance company has not paid. You will be billed for any personal items requested that are not covered by insurance, such as room upgrades, whether UMC has a contract with your insurance company or not.
Accepted Insurance Plans
Prior Authorization/ Pre-certification
Most insurance companies require notification of any hospital procedure, whether inpatient or outpatient. Without prior authorization, your insurance company may deny your claim, making you responsible for the entire balance. Once you know you will be having a procedure done, contact our office so all prior authorizations or pre-certifications can be obtained.
Deductibles/Co-Pays
Any deductibles or co-pays your insurance plan requires will be collected when you register. If you do not pay your deductible or co-pay upon registration, you will be billed for those amounts, regardless of what your insurance pays on your total hospital bill.
Financial Assistance
A member of UMC’s Financial Eligibility staff will meet with you during the first 24 hours of your stay to determine if you qualify for any financial assistance programs. If you qualify, the necessary paperwork will be initiated.
Payment arrangements can be established by contacting the Patient Accounts office. Monthly payments will be established based on the total balance of your bill.
Delinquent Accounts
Delinquent accounts will be sent to an outside collection agency. The collection agency may charge interest based on the total amount due. To avoid having your account sent to a collection agency, contact UMC’s Patient Accounts office to establish payment arrangements if you are unable to pay your bill.
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